Actor Parineeti Chopra took to social media to appeal to Zomato to find the truth about the ongoing controversy involving a delivery guy and a customer over assault. The actor took to Twitter to urge the food delivery service Zomato to “penalise the woman” and said that what appears to have happened to the delivery guy is 'inhuman' and 'heart breaking.
She also went on to extend support for the Zomato delivery guy in the alleged assault case. Her tweet was as follows.
"Zomato India - PLEASE find and publicly report the truth.. If the gentleman is innocent (and I believe he is), PLEASE help us penalise the woman in question. This is inhuman, shameful and heartbreaking .. Please let me know how I can help.. #ZomatoDeliveryGuy," her tweet reads.
What is the Zomato assault case?
Hitesha Chandranee, who has been described as a content creator, alleged that the Zomato delivery guy assaulted her. She posted videos on her social media showing blood on her nose claiming they were due to the delivery guy hitting her.
Zomato issued a statement apologising for the same and agreed to investigate the case. The food delivery service responded, via written statement, to the incident and said, “We deeply regret the incident that happened between Hitesha Chandranee and the delivery partner in Bengaluru. We can assure you this is not the experience our delivery universe upholds. The case is currently under investigation by the police. We have extended our full support to help resolve this with our team on ground being on top of it.”
What did Deepinder Goyal say?
Zomato co-founder and CEO Deepinder Goyal on Friday said that the food delivery firm was providing support to its delivery executive in Bengaluru who was de platformed after a customer complained that he assaulted her while delivering food.
"Right from the get go, our topmost priority has been to get to the truth. Towards that, we are helping both Hitesha and Kamaraj (our delivery partner) with all the support they need while the investigation is pending," Goyal said in a tweet.Later, the delivery executive, Kamaraj was suspended and refutes the allegations made by Chandranee.
What did Zomato Delivery Guy Kamaraj say?
"She refused to pay after accepting the order as I was late for the delivery and asked it for free," the delivery guy accused of assault told ANI.
“She started hitting me with slippers and at some point in time while safeguarding myself, my left hand touched her right hand and the ring which she worn hit her nose and it started bleeding,” he added.
Responding to Kamaraj’s statement, the content influencer went on record to deny the allegations. Chandranee told NDTV that her delivery was to arrive in 59 minutes that day but it didn’t. “I was telling them – stop bluffing, we use our hard-earned money. I had full right to fight with customer support when I am paying. I kept saying either cancel my order or do me a favour by making it free.”
Who is Hitesha Chandranee?
Chandranee posted a long video on Instagram narrating the incident at her end. A content creator, influencer, Hitesha was seen crying while there was a deep gash of blood on her nose. The influencer tagged the Zomato food delivery app and said that her food delivery was late and when the delivery man eventually arrived, he was rude. She said that she refused to take the order as it was very late and the delivery man said, “Bloody I am your slave or what”. Hitesha said that felt threatened and did not fully open the door. She alleged that the delivery man made his way through the gap and punched her in the face.
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