A man took to Twitter (now X) to share "a painful experience" while flying with United Airlines. Uttiya Basu explained that he was travelling from Delhi to Newark when the ordeal began with a flight delay, service concerns mid-air, and inadequate food provisions for his child.
Basu wrote that he got on the flight and started a 16-hour journey with his wife and 3-year-old son with special needs. He claimed he had already conveyed information about his son’s needs to United Customer Service over four weeks ago.
US Airline Failed To Provide Meal For Child
He further claimed that the airline staff neglected to load his son’s meal, although it was specifically mentioned on the ticket. His wife had to use the food they had brought along for their 3-year-old son. He shared that the flight attendant even got annoyed by his son’s behaviour.
In a follow-up tweet, Basu shared that his son had started crying because he was hungry and was in an unfamiliar environment, so Basu tried to distract him, and he started playing with the IFE screen and making excited noises. Basu recounted that the flight attendant was impolite and rudely asked the child’s mother to pacify the baby.
Basu claimed the airline staff said, "Ma'am, your child simply cannot be making any noise. This is rest time. Everyone is sleeping. You are doing nothing to keep him quiet. You need to keep him silent. I have two children, and I know how to be a mother to them. You need to do something."
Following Basu’s tweets, United Airlines offered an apology and offered him some vouchers. However, the monetary compensation didn’t satisfy the father. Basu wrote that he was offered a $100 voucher, and a representative from the airline called him to apologise and asked him to convey the same to the child’s mother as well.
Suggested Reading: Woman Urinates On Airplane Floor After Crew Refuses To Let Her Use Loo