The Indian Railways have decided to match the airline standards by officially announcing the induction of train hostess who will be responsible for greeting, serving food and listening to the complaints of the customers.
The services of the hostesses will be provided only in the premium classes and not all the categories of the train.
The Indian Railway Catering and Tourism Corporation (IRCTC) has confirmed that 25 Premium trains including Shatabdi, Gatimaan, Tejas will have hostesses.
These train hostesses will be trained in the field of hospitality to ensure that the standards of services are maintained. In order to match the services provided in flights, the recruitment will be done of only trained hostesses.
Further, the uniform of these train hostesses will be similar to that of the flight hostesses to give a flight-like feeling to the customers.
The Ministry of Railways added that train hostesses will not be present at night. Their services will only be present during the daytime.
Rajdhani and Duronto will not be having the train hostesses’ services as they have night journeys. IRCTC spokesperson stated that these train hostesses will be paid Rs 25,000 per month for their work.
Six-month trial services have been launched by IRCTC and if it is seen to run successfully then it will be implemented to other Indian Railway trains as well.
The first trial was started by PM Narendra Modi flagging off Vande Bharat Express from Delhi to Varanasi. Another trial was conducted on the Vande Bharat Express Delhi-Katra route.
This decision was taken by IRCTC as part of their Railways’ ongoing drive to modernise the experience of train travel and provide better passenger facilities as a means to allure more customers.
It is a good initiative to open up jobs for women. In a way, this decision of the IRCTC will empower women to take up a job and earn a living.
But have you ever thought why only female train hostesses?