WATCH: Woman Finds Worm In Her Sandwich On Flight, Airline Apologises

In a recent incident that has raised concerns about airline food safety, a passenger on an IndiGo Airlines flight from Delhi to Mumbai discovered a worm in her sandwich. The incident came to light when the passenger took to Instagram to share her experience.

Watch the post here.

View this post on Instagram

A post shared by Dietitian Kushboo Gupta | Mindful Eating Coach (@little__curves)

Passenger Raises Concerns as a Public Health Professional

The passenger, who identified herself as a Public Health professional, expressed her intention to file an official complaint via email. She highlighted the apparent negligence of the flight attendant, stating that despite being informed about the subpar quality of the sandwich, the attendant continued to serve them to other passengers, including children and the elderly.

Health and Safety Should Be A Top Priority

In a surprising turn of events, the passenger opted not to seek compensation or a refund for her unsettling experience. Instead, she emphasised the importance of prioritising passenger health and safety. Her plea was simple yet profound: "Just one assurance that passenger health and safety should be your top priority."

IndiGo Airlines Responds

In response to the incident, IndiGo Airlines issued a statement, acknowledging the concern raised by the passenger. The airline assured customers of its unwavering commitment to maintaining the highest standards of food and beverage service on board.

Their statement said, "We are aware of a concern raised by one of our customers regarding their experience on flight 6E 6107 from Delhi to Mumbai. We want to emphasize our unwavering commitment to maintain the highest standards of food and beverage service on board. Upon investigation, our crew had immediately ceased the service of the specific sandwich in question. The matter is currently under thorough examination, and we are working closely with our caterer to ensure appropriate corrective measures are taken. We sincerely apologize for any inconvenience caused to the passenger."

Immediate Investigation and Corrective Measures

The statement continued by revealing that upon receiving the complaint, the airline's crew promptly ceased serving the specific sandwich in question. The matter is currently under thorough investigation, with IndiGo working closely with its caterer to implement corrective measures.

Apology and Commitment to Passenger Safety

IndiGo Airlines sincerely apologised for any inconvenience caused to the passenger and reassured the public that the issue was being taken seriously. The airline expressed regret over the incident and emphasized its commitment to addressing the concerns raised by the customer.

In conclusion, this incident highlights the need for continuous vigilance and improvement in the food safety protocols of airlines. Passengers, as well as industry stakeholders, will be closely watching as airlines take steps to rectify the situation and reinforce confidence in the safety of in-flight meals. Airlines must not only prioritise the quality of in-flight meals but also respond swiftly and transparently to any concerns raised by passengers.

This episode should prompt a renewed commitment from airlines to regularly review and improve their food safety procedures, reassuring passengers that their health and safety remain paramount during air travel.



Personal views expressed by the author are their own